Customer complaint management system is an online system where customers can log their complaints enabling them to see the resolution of their complaints.
Importance of handling customer complaint
Complaints and complaint trends tell business how to do its job better by alerting management to problems that need prompt attention and correction.
A well-planned system for screening and recording complaint data can provide business owners and managers answers to such important questions.
Challenges in managing customer complaint
Defour’s Analytical Solution
Defour with the use of powerful statistical tool and analytical algorithm developed complaint management that track case processing history, allow real time process visibility.
What are the probabilities that the closure time of the complaints logged is going to get violated (complaint not going to close in time)? Based on closure time is the performance good or bad?
Following type of questions are answered through such analysis:
Defour provides a wide range of solutions through predictive and prescriptive modeling so that the customers have enriched experience with their vendors by constant thus maximizing the ROI by retaining the customers.